Don’t Get Stuck in Neutral: How Repair Orders Can Help Your Lemon Law Case | Nordgren Law: Automotive Litigation and Lemon Law

If you’ve experienced problems with your car, repair orders are an essential tool in building a lemon law case against the manufacturer. In this post, we’ll discuss the importance of your vehicle’s repair orders and offer some practical tips to help you document repairs effectively.

A repair order is a document that provides a detailed record of all repairs that have been performed on your vehicle, including the dates, complaints made, parts used, labor costs, and warranty coverage. Repair orders are crucial in a lemon law case because they can establish a pattern of defects, prove that the repairs were ineffective, and show repair timelines.

Repair orders should include the date the vehicle was brought to the service center, the date repairs were completed, a description of the problems found and complaints made, parts that were replaced or repaired, and any other relevant details. However, in addition to maintaining copies of your repair orders, it’s important to document rental car expenses, communications with the car manufacturer or dealership, and continued car problems using photographs and videos.

Your service manager should provide you with a copy of the repair order once work is completed but if they forget to do so, simply contact the dealership and request a copy. You may need to provide the date of the repair, the make and model of your car, and other necessary details. In any case, be sure to review it for accuracy.

If you are considering pursuing a lemon law action, it’s crucial to stay organized and have appropriate documentation that supports your case, of which repair orders are an essential component.